Humanizing Automation: Lessons from Amazon’s Workforce Transition to Robotics
DOI:
https://doi.org/10.21590/ijtmh.07.4.05Keywords:
Automation, Robotics, Workforce Transition, Human-Centered Design, Employee Engagement, Upskilling, Organizational ChangeAbstract
Automation and robotics have altered the previously known workplaces and organizations are struggling to strike a balance between efficiency and human practices. This paper will look at the employment shift of Amazon to the use of robotics and the social, operational, and ethical consequences of mass automation. The study, based on the review of workforce experiences, training programs, and organizational practices, draws major lessons in humanizing automation, such as the necessity of open communication, reskilling schemes, and employee involvement. The results highlight the importance of the fact that successful automation is not just a technological task but a socio-technical process that needs to carefully consider human needs. These lessons can be used by companies that want to implement robotics without interfering with the well-being and productivity of employees.
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