EL-MOURSY, Dr. ALI. AI-Powered Salesforce CRM Optimization through Predictive Customer Intelligence and Intelligent API-Driven Workflow Orchestration. International Journal of Technology, Management and Humanities, [S. l.], v. 9, n. 04, p. 524–535, 2023. DOI: 10.21590/. Disponível em: https://www.ijtmh.com/index.php/ijtmh/article/view/508. Acesso em: 4 nov. 2026.