RAFI, Azizul Hakim. The Impact of Artificial Intelligence on Customer Experience in E-commerce Platforms. International Journal of Technology, Management and Humanities, [S. l.], v. 9, n. 04, p. 118–136, 2023. DOI: 10.21590/ijtmh.2023090409. Disponível em: https://www.ijtmh.com/index.php/ijtmh/article/view/121. Acesso em: 9 may. 2026.